Tag Archives: Matt Popke

The other side of “the tech skills divide”

Making a museum from scratch: Part Eight

So my last post on digital skills struck a nerve with a few people. The biggest takeaway for me was one of Matt Popke’s insightful comments. He pointed out that there are in fact two simultaneous skills divides and that while we in the profession tend to talk a lot about getting the museum field in general more digitally literate, we never talk about how to let people in digital media postions (most of whom come into museums via their trade, be it software development, web design, hardware, project management, or what have you) get up to speed on museum skills.  It was one of the those moments when you suddenly see the elephant in the room and realize its been there awhile.

What makes the divide so much more unfortunate, as Matt points out, is that techies are, by and large, inclined to be self-starters and active learners. The Web is full of tutorials, podcasts, and courseware that they use to keep their skills up to date, and learn new ones. Why is it that there is so little out there about museum work that isn’t part of a Masters’ program course of study that people who are already working full-time just won’t be likely to do? (And, yes, I do know that there are certificate programs out there. I think my point still stands, though.)

Moving from closed to open practice

At least part of the reason is that museums tend to be very closed about their practice. And moving from that “Should I share this” mindset, to a more open, “Is there a reason not to share this?” mindset is another one of those “tech” issues that really isn’t a technology issue when you scratch the surface. And it’s not an issue of “us” being more accommodating to “them”. Being more transparent should be a personal imperative, because it’s a great way to improve one’s own work. We all need to adopt a more open mindset towards our own learning. We don’t know everything, and we should all be open to learning new skills and modes of doing our jobs. So adding digital skills to our existing museum work seems like an incremental improvement. However looking at it from the other direction is very different. “Museum work” is a disparate stew of professions and jobs. The list of things we do that someone coming in from the outside might want to know about – curation, education, conservation, exhibition, administration, marketing, development – is long indeed. Where would one even begin? Is it too much of a hydra to even try to tackle?

I don’t think so. The more I thought about it, the more I thought about the importance of being open about one’s own practice. Being able to share not only what you do, but your process, is an invaluable tool for a reflective practitioner. For me, that’s one of the main personal benefits of blogging. The mere act of writing down what I do concretizes it in a way that no amount of thinking does. Documenting your work, sharing it and reflecting on it, are essential ingredients to improving. It is something we should all be doing more of, and the more we do it, the more we increase the resources available to the Matts of the museum world. And if it sounds like too much work, consider this. The Harvard Graduate School of Education has run a program for many years called Making Learning Visible http://www.pz.harvard.edu/mlv/.html which seeks to understand how to create and sustain cultures of learning in public schools through documentation and group learning. And if you think you’re too busy, go shadow a classroom teacher around for a day. If they can do it, we certainly can.

So, here’s my question for you:
If you’re a digital media person, and you’ve been in museums awhile, what are the things you’ve learned the hard way that you wish somebody had told you?

If you’re a digital media person, and you’re new to museums, what are the things that you wish you had a better grip on? Imagine you’re looking at MCN’s shiny new professional development program, MCNPro, and you saw a webinar listed that covered _______. What is that blank that would make you say, “I want to take that!”?

And, last but not least, if you’re a non-digital media person, what are the things you wish the digital media folks at your museum “got” that they never seem to?

I look forward to your replies!

Additional Resources:

The chorus of voices suggesting museums think about education as something more than what the Education department does is growing daily.  Here’s just a few from the recent past:

Nina Simon has a great post on Khan Academy and free choice learning that has some really insightful commentary from Beth Harris and Steve Zucker of Khan Academy (and formerly of MoMA)
http://museumtwo.blogspot.com/2012/10/khan-academy-and-online-free-choice.html 

Gretchen Jennings posted a wonderfully incendiary question on Museum Commons about whether museums identify too much with formal education at the expense of exploring other skills and disciplines to do their work. Though aimed directly at museum educators, I’d say it is food for thought for all of us. Check out the comments in particular.
http://museumcommons.blogspot.com/2012/09/museum-educators-what-next.html

Erin Branham at Edgital, a new blog positioning itself “at the edge of museum education and digital media”, has some easy ways for educators to get into the action.
 http://www.edgital.org/2012/10/06/first-steps-to-embracing-digital-literacy-for-museum-educators/ 

Kajsa Hartig in Sweden is actually working with two universities to examine digital literacy in the heritage sector and what kinds of skills the rising generation of heritage professionals should have as they enter the workforce.
http://kajsahartig.wordpress.com/2012/09/28/digital-skills-in-the-heritage-sector/

In the same vein, there’s a wonderfully heartening post by on Art Museum Teaching about “Challenging Ourselves: Strategies to Reflect on Our Practice” It’s aimed at museum education managers, but I think anybody interested in reflective practice should give it a read.
http://artmuseumteaching.com/2012/10/06/challenging-ourselves-strategies-to-reflect-on-our-practice/

Last, but not least, Beth Harris and Steve Zucker posted “Museums and open education” at e-Literate, which is a nice blueprint for thinking about museum education in a different light, and  in general being a more open, experimental, and reflective practitioner.
http://mfeldstein.com/museums-and-open-education/

UPDATE: I forgot Oonagh Murphy’s PDF “Museums and Digital Engagement: A New York Perspective” which is a veritable Who’s Who of New Yorkers Doing Cool Things in Museums. Worth the download!
http://www.wcmt.org.uk/reports/1065_1.pdf