Tag Archives: audience

What can museums learn about immersive theater?

Solitude of a Darkened Life by Flickr user @Photo

One of the most unexpected outcomes of taking a new position was my new boss asking me if I was interested in attending Museums and the Web 2013.  I’ve been going to MW as often as possible since the late ‘90s, and never fail to come away rejuvenated and full of new ideas.  Most of the people I consider my closest professional peers are folks I first met at MW.  So I said, “Yes, please!” and am counting down the days til I arrive in Portland.

I’m excited to attend for many reasons. This will be my first conference as an art museum professional so it’ll be interesting to see what sessions and speakers now seem valuable/relevant/important to me in my new role. I have a lot to learn, and I hope to take away a lot.

Museums and the Web is the bookend conference for the Museum Computer Network conference, and a great deal of planning and plotting will take place at MW2013 that will influence the shape of MCN2013. It’ll be great to be there for those conversations.

Since I wasn’t expecting to go this year, I paid no attention to the program until recently and therefore am not chairing a session, presenting a paper, running a workshop, etc. I can go and hang out and soak up the event, and that feels like a real gift. Thank you PEM, and Jim!

I didn’t get off completely scot-free, and that’s what this post is going to be about. I wrote some time ago about going to see Punchdrunk’s Sleep No More in NYC, as have others. It turns out the Diane Borger from Punchdrunk is going to give the closing plenary on immersive theatre and museums, and I was invited to join the panel with Diane, Seb Chan, and Suse Cairns! I am tremendously excited to be part of what could be an important community discussion and have been reading up on immersive theatre and thought it’d be worthwhile sharing some links for those who don’t yet know what immersive theatre and why it’s something museums might learn from.

Recent immersive theatre & museums articles

What can museums learn from immersive theater? | Museums and the Web 2013

Diane Borger is the producer who brought Punchdrunk’s Sleep No More to the US in 2009 (http://www.americanrepertorytheater.org/events/show/sleep-no-more). After an extended, sold-out run, the immersive theater production moved to New York, where it continues to play today (http://sleepnomorenyc.com). Please join Diane and Punchdrunk’s many museum fans and critics for an inspiring discussion of what museums can learn from immersive theater led by Seb Chan, Ed Rodley and Suse Cairns. We are all sure to be transformed by the experience!

Mark Dion’s “Curator’s Office”

Mark Dion, ArtForum

In ”Curator’s Office”, books, furniture, and personal effects do not reveal their collector’s taste or knowledge, but rather spin a fictive tale about a curator gone missing in the 1950s in a period of American anticommunist paranoia.

ht to Robin White Owen (@rocombo)

 The Psychology of Immersion in Video Games

by Jamie Madigan

Though it is focused on videogames, I think most (if not all) of it is relevant to both immersive theatre and to museum experiences.  The unpacking of immersion, or “presence” as its called in the psych literature I found very helpful.

ht to Suse Cairns (@shineslike)

A Waking Dream Made Just for You

By Chris Colin, New York Times

Perhaps the most extreme example of immersive theatre I’ve heard of yet; a production hand-crafted and personalized for an audience of one.

Lithuania’s Soviet nostalgia: back in the USSR

by Dan Hancox, The Guardian

Feeling nostalgic for the good old Soviet Union? Then head to Lithuania, where several theme parks let visitors feel exactly what it was like – right down to scary, abusive guards.

By Tara Burton, New Statesman

Immersive theatre is about turning the traditional power dynamics of actors and audience on their head. One potential outcome of that is anxiety in the audience. This certainly resonated with my own experience of Sleep No More. 

Is theatre becoming too immersive?

by Alice Jones, The Independent

Alice has been put on the spot by actors time and again – and she’s sick of it

Interactive theatre: five rules of play from an audience perspective

by Miriam Gillinson, The Guardian

A useful little breakdown of how immersive theatre can let down their audiences.

How I learned to love immersive theatre

by Mark Lawson, The Guardian

This example of site-specific and non-text-based theatre, Robert Wilson’s “Walking”, sounds amazing, and since it relies on the landscape, seems like it could have utility in a museum setting, where the setting itself is often an object to be interepreted.

Curiouser and Curiouser

Though a lot of immersive theatre seems to lean heavily on adult themes, this Young Tate performance, staged around  Tate Liverpool’s “Alice in Wonderland” exhibition,  goes more for a ”darkly playful and absurd experience”, as it  invites the audience to journey beyond the exhibition and through the looking glass.

Any other great examples I’ve missed? Let me know!

On getting lost

Art Gallery of New South Wales by Flickr user State Records NSW

Art Gallery of New South Wales by Flickr user State Records NSW

I’ve been silent of late.  A bad flu and general busy-ness have conspired to keep me away from the blog. Which is a shame, because I seemed to have touched a nerve when I wrote about my experience at Sleep No More in December. On immersion, theatre, and museums engendered a fair bit of comment and as I dug around, I found a lot of people starting to ask similar questions. I had hoped to host a Google Hangout of a bunch of museum folks who’d seen Sleep No More and then write about the conversation as the setup for this piece. The damned flu got in the way, though, so this’ll have to precede any more digging around inside the Sleep No More experience.

I haven’t reached any clarity yet, but it seemed worth surfacing the kinds of questions that others have been raising.  I’m not sure yet how to reconcile my desire to leave visitors room for exploration, wonder, and surprise with the competing drive to tell a compelling story. One leads towards free exploration, the other towards a defined sequence of events in a plot. Here are some of the competing inspirations banging around in my head at the moment.

Getting lost versus getting herded

As a developer, I spend a lot of time trying ensure that the content we are trying to present to visitors actually gets to them. In the non-linear, chaotic flow of interactive science museum exhibitions, this can be no mean feat.  You spend a lot of time on message hierarchies and trying to make sure the Big Idea gets reiterated as many times and in as many ways as possible. And I’ve been wondering whether by pursuing complete non-linearity have we given up other ways of telling our stories that might actually be more engaging, less repetitive, and more emotional?

So, along comes Nina Simon’s post on “Should Museum Exhibitions Be More Linear? Exploring the Power of the Forced March in Digital and Physical Environments” which details her own journey from rigid, “forced march” style exhibitions, to self-directed non-linear ones, and now to wondering if linearity might not be as much of a restriction as she (and I) think it. The line that stopped me was, “Maybe we fight our own purposes when we deliberately eschew the powerful dramatic tools available in the linear storytelling format.”

It’s a nice short post. You should read it. She spends some time looking at examples in both physical and digital experiences where linear storytelling is used to great advantage. Everybody’s been raving about the New York Times’ piece, Snow Fall: The Avalanche at Tunnel Creek and it lives up to all the praise. It’s a beautifully rendered story that unfolds as you scroll.  In the end, in good mentor fashion, she asks the community whether linear is better than non-linear, and whether they have any data to support their claim.

Space syntax and museums

Luckily for us, Regan Forrest has shared some of her PhD research. Her response to Nina, Free Choice and the “Forced March”, provides some data on visitor perceptions of navigating around gallery spaces and suggests that space syntax studies might have some light to shed on the issue.  Her alternatives to the forced march include “layouts that incorporate a common ‘home base’ – for instance a central spine off which galleries radiate (like a lot of ‘traditional’ museums) or a hub-and-spoke or cloverleaf arrangement where all galleries open off a central hub or atrium.” Nice stuff, particularly her reference to Hillier and Tzortzi’s work in space syntax studies. Their article she references is well worth the read. Go ask your librarian to get you a copy.

One idea that I found very useful was there are two key themes embedded in the spatial layout of the modern museum: organized walking and the congregation of visitors. By organizing the space into a sequence of visitable galleries, visitors can build a knowledge map as they navigate the space.  The creation of gathering spaces, what the author calls the integration core – the lobbies, atria, and other big central spaces where visitors can gather – serve to anchor visitors’ mental map of the museum.  Hillier and Tzortzi also provide a number of museum-wide studies of visitors making their way through space and propose two main models for ordering space; “the deterministic model, according to which movement is forced as circulation choices are restricted; and the probabilistic model, according to which movement is allowed to be more random…” Sound familiar?

Interestingly, many of the examples are not at the exhibition scale, but rather the whole building scale, so it’s a little hard to see how much it’ll prove relevant to the questions that interest Nina and me. But it’s grist for the mill, so to speak. Luckily, there are studies that focus on visitor navigation through exhibitions at a smaller scale.

Linearity and visibility

Louvre gallery by Flickr user 01steven

Louvre gallery by Flickr user 01steven

Dirk vom Lehn is sociologist at King’s College London at the Work, Interaction and Technology Research Centre (Hi, Dirk!) who has done really interesting research concerned with social interaction in museums, from how people in a group influence each other’s decisions about where to go in a gallery, to studying the dance that visitors in front of a painting do as they try to both share that space and leave space for each other. Good stuff! You should follow him. Dirk weighs in to the linearity debate and provides a bunch of references that address Nina’s question about what the evidence says. His post, Stepwise Exploration of Museums: arguments for a linear organisation of exhibits comes out pretty strongly in favor of linearity over random-access, with some important distinctions.

He makes the point that visibility is as important as linearity.  He says, “It is worthwhile stressing here that visitors are able to organise their visit in this way not only because the exhibits are organised in a linear way but because of the visibility of what (kind of) exhibit the next one is. Furthermore, visitors can see whether that possible next exhibit is occupied by other visitors.” He lists three points at the end that are worth repeating.

  • * The linearity of the organisation of exhibits in the gallery coupled with a visibility of information about next exhibits can support visitors in aligning their organisation of the navigation of a gallery with that of other people.

  • * It is not only the visibility of next exhibits that people use to navigate museums but also they use the visibility of exhibits coupled with the visibility of other people’s actions at these exhibits to fashion their own action at the current exhibit.

  • * A practical viewpoint of research in museums highlights how the organisation of exhibits can help people with little or no preconception of the detailed layout of the exhibition to (practically) organise their museum visit.

Oh boy… So what does this mean? I’ve always resented being stuck in linear exhibitions. How to integrate this with my desire to be more immersive , more magical and to do more showing and less telling? One thing that seems clear (at least right now) is that this idea of being able to orient in a space and know where to go next is important. When I think back to my least favorite linear exhibitions, the thing I really resented was not the linearity as much as the inability to know how far into my “forced march” I was. Were there two rooms left or seven? Was I almost done or did I need to husband my strength for more marching. Maybe my idea of “linear” needs some adjusting…

The other interesting thing to me is that all the preceding studies look at the physical process of getting through museum spaces and basically ignore what visitors are thinking and learning.  The content equivalent of this spatial navigating is narrative. What is the role of the story, and how can it lead visitors through space and interactions?

Connecting with the story

Steve Almond wrote an intriguing opinion piece in the New York Times, Once Upon a Time, There Was a Person Who Said, ‘Once Upon a Time’ where he posits that in our shift from an oral to a visual culture, we have lost an essential wayfinding aid – a narrator who guides us through their storyworld. “In evolving from readers to viewers, we’ve lost our grip on the essential virtues embodied by a narrator: the capacity to make sense of the world, both around and inside us.” The piece is a bit overly-dramatic in its dire warnings of the existential threats we face as a result of this shift, and the increasing ease with which we can distract ourselves. However, his lament that “we’ve traded perspective for immediacy, depth for speed, emotion for sensation, the panoramic vision of a narrator for a series of bright beckoning keyholes.” rings true on some level for me, particularly in regards to my experience of Sleep No More. I felt both intense sensation *and* complete emotional detachment. I had little moments of discovery while feeling completely adrift when it came to the larger story unfolding around me.

Jonathan Gottschall, author of the Storytelling Animal, has an interesting essay in Fast Company called, Why Storytelling Is The Ultimate Weapon. He specifically addresses how businesses can use story to sell products, but the museum implications are also pretty clear.  Humans use narrative to make sense of the world and one of our challenges, particularly in communicating science is that people aren’t moved by data. As Eric Siegel said at MCN 2012, we live our lives anecdotally, not statistically, so translating data into narratives is an essential requirement for reaching visitors. The evidence for our impact on the natural world is vast, but it seems to take a focused narrative like the National Film Board of Canada’s Bear 71, which retraces the life of a single bear in the Canadian wilderness using data from its tracking collar and remote wildlife cameras to provide us with a story with which we can emotionally link.

Gottschall runs down some of the recent scientific literature and concludes that,  “fiction seems to be more effective at changing beliefs than writing that is specifically designed to persuade through argument and evidence.” The money quote for me is this,

“[T]here is an important lesson about the molding power of story. When we read dry, factual arguments, we read with our dukes up. We are critical and skeptical. But when we are absorbed in a story we drop our intellectual guard. We are moved emotionally and this seems to leave us defenseless.”

So, this is a challenge, because I want visitors to be critical and skeptical *and* emotionally invested.

The exhibition as a campfire?

Campfire by Flickr user Jelles

Campfire by Flickr user Jelles

Paul Rissen, a BBC User Experience Architect has the first part of a series of articles which ask the question whether we should be aiming to recreate the classic campfire experience. “Around the campfire: closing the gap between storyteller and audience”  is a great example of how experimental even big, old institutions can be.  Rissen highlights one aspect of campfire storytelling that is ripe for more exploitation, personalization. He is particularly interested in the way digital technologies could help us return to the days when “the storyteller could adapt their work to suit the audience ‘on-the-fly’, as it were. We all know this is nothing new – live performance[s]… thrive on the interplay between audience and performer – but they all rely on spatial proximity and community. How might technology step in, when physical geography is still a barrier? Indeed, with the full gamut of software engineering skills at our disposal, what opportunities does technology afford us?”

Rissen is talking about the BBC’s particular challenge, but I think you could substitute the physical distance of his radio audience with the temporal distance of the developer or curator who has constructed a narrative before the audience has arrived in the museum or at their website or app, and ask the same questions.

So, do you see any deep order here? Let me know. I’ll try to get that Sleep No More hangout to happen again, so I can add some different viewpoints on the event to the conversation. 

Related Posts:

Nina Simon – Museum 2.0 -  “Should Museum Exhibitions Be More Linear? Exploring the Power of the Forced March in Digital and Physical Environments

The New York Times - Snow Fall: The Avalanche at Tunnel Creek

Regan Forrest  – Interactivate - Free Choice and the “Forced March”

Dirk vom Lehn - Stepwise Exploration of Museums: arguments for a linear organisation of exhibits

Seb Chan – Fresh and New(er) - On Sleep No More, magic and immersive storytelling | Fresh & New(er)

Steve Almond - Once Upon a Time, There Was a Person Who Said, ‘Once Upon a Time’

Jonathan Gottschall - Why Storytelling Is The Ultimate Weapon

Paul Rissen - Around the campfire: closing the gap between storyteller and audience

Natural’s Not In It

Tis the season for existential doubts, it seems, because I think I don’t believe in exhibitions anymore. A number of factors have come together recently to make me question whether the way we develop exhibitions is the way we should be developing them.

1) I’ve read a number of articles (that I maddeningly can’t lay my hands on) problematizing exhibitions as money pits and resource drains on museums, at the expense of other things. Exhibitions are slow, they are expensive, and they tend to be rigid frameworks within which it’s hard to innovate. I am working on exhibition projects at the moment that are three or fours years away from opening. One project will have taken almost a decade by the time it opens. A decade. That’s a long time. And a lot of it will be spent in testing and evaluating and making sure it addresses the formal education frameworks and standards that govern so much of what we do nowadays. And in all that measuring, I often remember the sociologist W.B. Cameron’s quote that “not everything that can be counted counts, and not everything that counts can be counted.”

2) While cleaning my office, I found a cryptic piece of note paper covered with random words like “magic”, “storyworlds”, “metanarratives” and more. After a few minutes of deciphering, I realized it was my scrawled notes from a talk Seb Chan and I had at the bar the New Media Consortium retreat last year. We’re both been interested in why there isn’t more “magic” in science exhibitions, and by that I mean that sense of wonder and mystery, not card tricks and disappearing rabbits. I’ve been having versions of this conversation for over a year and I just can’t shake it. The brilliant folks at the Medical Museion in Denmark have in their manifesto, “Jealously guard a place for wonder and mystery” and I think it’s advice not enough of us take.

3) In part, the series of posts I’m writing on Making a Museum from Scratch flows from this same impulse, particularly the concept of a continuum of transparency, with collections being most transparent and exhibitions being least. I am certain there’s something there, and we’re missing an opportunity to engage visitors differently.

4) I recently worked on an interactive for interpreting a period room. When I wrote the first spec for the application I realized that from the visitors’ vantage point, the room looked a lot like a scene from Myst. And that brought back a flood of memories of playing the game with my lovely and talented wife when it first came out. We’d come home from our jobs, make supper and look at each other across the table afterwards, “You wanna maybe play some…?” “I get to drive this time!” and ZOOM! we’d be at the computer, ready to spend a few hours getting lost in the game world. How would one make an exhibition that prompted that same kind of response?

5) All the museums on my list of must see places are ones that don’t do traditional exhibitions. I think they are all, at their core, emotional experiences; Hobart’s Museum of Old and New Art (MONA), the Museum of Innocence in Istanbul, the Museum of Broken Relationships in Zagreb, the Museum of Hunting and Nature in Paris…

This dissatisfaction with exhibitions has left me wondering what would an exhibition that’s not an exhibition look like? What’s the opposite of an exhibition?

Exhibition/Inhibition

Thanks to my Greek teacher in high school, I have an abiding love of knowing roots and meanings. The opposite of ex-hibition should be in-hibition. So I went to see what the etymology of the word might tell me. And this what the Online Etymology dictionary said:

exhibition (n.) 
early 14c., from O.Fr. exhibicion, exibicion “show, exhibition, display,” from L.L. exhibitionem (nom. exhibitio), noun of action from pp. stem of exhibere “to show, display,” lit. “to hold out,” from ex- “out” (see ex-) + habere “to hold” (see habit).

inhibition (n.) 
late 14c., “formal prohibition; interdiction of legal proceedings by authority;” also, the document setting forth such a prohibition, from O.Fr. inibicion and directly from L. inhibitionem (nom. inhibitio) “a restraining,” from pp. stem of inhibere “to hold in, hold back, keep back,” from in- “in, on” (see in- (2)) + habere “to hold” (see habit).

To hold out or to hold back? The minute I read this, I thought,”Oh, that’s interesting!” Revealing versus concealing is deeply involved in this, but “inhibition” is such a weird word with so many other meanings that it didn’t seem quite right as the opposite for (and antidote to) “exhibition”. When I threw all this in a document and showed it to Suse Cairns, she shared an article from Psychological Review, entitled “Power, Approach, and Inhibition” and I realized the piece that had been eluding me: power.

Power, Approach, and Inhibition
The authors start their article with a quote from Bertrand Russell, “The fundamental concept in social science is Power, in the same sense that Energy is the fundamental concept in physics . . . The laws of social dynamics are laws which can only be stated in terms of power.”

Here’s the abstract:

This article examines how power influences behavior. Elevated power is associated with increasedrewards and freedom and thereby activates approach-related tendencies. Reduced power is associated with increased threat, punishment, and social constraint and thereby activates inhibition-related tendencies. The authors derive predictions from recent theorizing about approach and inhibition and review relevant evidence. Specifically, power is associated with (a) positive affect, (b) attention to rewards, (c) automatic information processing, and (d) disinhibited behavior. In contrast, reduced power is associated with (a) negative affect; (b) attention to threat, punishment, others’ interests, and those features of the self that are relevant to others’ goals; (c) controlled information processing; and (d) inhibited social behavior. The potential moderators and consequences of these power-related behavioral patterns are discussed.

The authors’ basic argument is that people’s feeling of power in a given situation determines whether they feel like engaging (approach) or holding back (inhibition). This power influences the balance of approach and inhibition tendencies. So, elevated power activates approach-related processes, and reduced power activates inhibition-related processes.

Or as Gang of Four put it,

“Natural is not in it,
Your relations are all power,
We all have good intentions,
but all with strings attached.”

Natural’s Not in It, Gang of Four

Sounds kinda like an exhibition team, doesn’t it? We wish visitors only good things like learning, and enjoyment. But only to the extent that they are willing to do it on our terms. The power balance is entirely on the exhibition’s side.

If you can find the article, it’s an interesting read. Of the authors’ 12 propositions, several of them express things I’ve witnessed in exhibitions I’ve worked on or visited.

  • Elevated Power Increases the Experience and Expression of Positive Affect
  • Reduced Power Increases the Experience and Expression of Negative Affect
  • Elevated Power Increases the Sensitivity to Rewards
  • Reduced Power Increases the Sensitivity to Threat and Punishment
  • Elevated Power Increases the Likelihood of Approach-Related Behavior
  • Reduced Power Increases Behavioral Inhibition

So I wonder if it’s a question of empowering visitors, or is it rather a question of inhibiting ourselves more in how we exhibit, in being less strident and overt?

Shifting the balance in the power equation
Power, Approach and Inhibition made me think that maybe what I want to do is be more explicit in inhibiting the dominating power of the exhibition so that visitors have more personal agency and power within the space. I think it’s a zero-sum game so raising everybody’s power level doesn’t sound plausible to me. So how do we push the power balance further in the visitors’ favor without totally abrogating our responsibility to be accurate, honest, and authoritative? How could we inhibit the exhibition?

The first thing that popped into my mind was another tidbit from Copenhagen, “Use exhibitions to find out, not to disseminate what you already know”, which has a certain power to it. If the process of making an exhibition were itself more of a discovery process, and less of a dissemination process, that might inhibit us more, since we’d be coming from a place of uncertainty, and learning as we went along, just like we want our visitors to learn.

The more I thought about it, though, the more I kept coming back to the idea of storyworlds.

The exhibition as a storyworld?
I think one of the most obvious ways could be to treat them more like immersive narratives than as collections of discrete experiences that are thematically linked, which is what I’d argue most non-art exhibitions are nowadays. If you’ve read this blog for any time, you know I’m no booster for gamification (ack!). That said, there are valuable lessons to be learned from game theorists. Chris Crawford (I think) first proposed the notion that a game is a world in which a story occurs and that players are free to move through this bounded space and time and encounter pieces of a story, or follow a story arc. This has clear parallels to what museums do, and addresses a lot of the concerns I’ve voiced about what exhibitions lack..

This kind of storyworld is by nature immersive. There is enough to it that the player (or visitor) feels part of it, and is able to move through it in a self-directed way. It is also decidedly non-linear, which museum exhibitions have to be.

A storyworld is a narrative. There is a premise, and (at least) one plot unfolds over the course of the narrative. They may intertwine, double back, and perform other gymnastics, but they are there contiunously throughout the experience.

A storyworld is a constructivist endeavor, and therefore deeply personal. You put together the elements as you navigate the space, and your edifice of knowledge will look different than anyone else’s. This was at least half the fun of Myst. I’d decide that everything we’d learned meant one thing, and my wife would often have constructed a completely different narrative. Part of our playing the game was the dialogic interaction we’d have about what was going on.

Storyworlds allow visitors to have more of a personalized experience, without the technological backflips we try to do to encourage them to “personalize” the experience. Sleep No More is a great example of this. The audience decides where they want to go, and can follow the action, follow a particular character, or just wander randomly through the story of Macbeth.

There are probably other parallels as well, but I haven’t had the time to let this idea season. I’ve been sick for days and hope you will be able to make something of this, or point out the obvious flaws in my thinking. Or give me examples or counterexamples.

 

For More:

Keltner, Dacher, Deborah H. Gruenfeld, and Cameron Anderson, “Power, Approach, and Inhibition” in Psychological Review, 2003, Vol. 110, No. 2, 265–284